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As a non-profit institution, APU aims to offer highly competitive compensation when considered holistically, combining a positive work experience with a generous benefit package and fair salary. In living this philosophy, APU invests in:

• Quality of work environment
• Meaningful work, feedback, and valued contribution
• Monetary compensation for time and effort
• Benefits that enhance quality of life

The ideal candidate shares APU's values and mission, desires to be part of a small team, values work-life balance, and seeks a meaningful work experience.

The Network and Systems Engineer is responsible for ensuring the stability and integrity of the university's voice, data, wireless network services, and server infrastructure. This involves planning, designing, and developing LANs and server technology, as well as installation, monitoring, maintenance, support, and optimization of network and server hardware/software.

Key responsibilities include:

1. Maintaining desktop computers, software, and licensing compliance
2. Workstation imaging and remote application delivery
3. Managing corporate cell phones
4. Supporting help desk operations, including ticketing, inventory, and preventative maintenance
5. Assigning help desk tickets and managing problem resolution
6. Overseeing network managed services such as antivirus, imaging, printing
7. Administering Windows servers and backup/restore operations
8. Delivering technology solutions promptly
9. Developing and communicating problem management processes
10. Managing VoIP phone systems
11. Entering and analyzing problems in the ticketing system, performing root cause analysis
12. Participating in incident, change, configuration, and availability management
13. Evaluating and managing problem management tools
14. Troubleshooting network connectivity and peripherals
15. Implementing and resolving issues related to telephony products at all campus locations

Required knowledge and skills include attention to detail, excellent customer service, a strong work ethic, experience managing end-user devices, and understanding of naming conventions and standards.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Higher Education