Job Details

Client Account Manager III

Apply locations: Anchorage, Alaska

Time type: Full time

Posted on: Posted 3 Days Ago

Job requisition id: JR100397

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?

POSITION SUMMARY

The Client Account Manager III sells the organization's products or services and maintains relationships with existing or potential longer sales cycle accounts. Primary responsibilities include expanding and developing accounts and providing customer service and a positive customer experience. Team leader that provides professional leadership and coordination for the team on each account. Accounts are large, highly strategic, and have complex solution requirements. Responsible for the master strategy on strategic accounts and ensures the strategy is executed. Responsible for the development and management of all strategic sales activities in assigned areas to meet Company revenue objectives.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Meet or exceed assigned revenue objectives for a broad array of telecommunications/IT products and services by assisting in the development and execution of strategic sales plans to business customers.
• Sell Alaska Communications products by analyzing customer needs, evaluating new services and equipment, determining potential improvements, identifying appropriate products, developing pricing, presenting to customers, closing, and ensuring sales are properly executed and billed.
• Maintain an ongoing relationship with customers to ensure the Company continues to meet their telecommunications needs and maximizes associated revenue and profits, resolving service, product, and billing issues; anticipating changing needs and matching with appropriate products.
• Manage relationships with all assigned accounts for the purpose of maintaining current revenue streams and capitalizing on new revenue opportunities.
• Have thorough understanding of customer markets, growth opportunities, business processes, and strategies. Use this knowledge to present tailored business solutions to facilitate attainment of revenue, account retention, and product sales targets.
• Target strategic accounts for business development. Develop leads through community events, professional organizations, and other appropriate means.
• Prepare estimates and bids that meet specific customer needs. Negotiate details of contracts and payments, and prepare sales contracts and order forms.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Develop and maintain collaborative relationships with internal employees. Take a leadership role to improve processes that will enhance customer satisfaction and/or increase company profitability.
• Prepare analysis of accounts for management as scheduled or requested. Identify opportunities, competitive threats, and industry trends.
• Consistently update detailed customer profiles, sales activities, and contact information.
• Perform other duties as assigned and complete projects not specified in this job description.

POSITION QUALIFICATIONS

Competency Statement(s)

• Customer Focused - Keeping customer interests paramount and providing a positive customer experience is key to success achieved through a commitment to customer service that creates customer loyalty and retention.
• Accountability - Ability to accept responsibility and account for actions.
• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of products, services, or ideas.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Technical Aptitude - Ability to quickly learn and use complex systems and applications.
• Business Acumen - Ability to grasp and understand business concepts and issues, effective at decision making, able to forecast sales accurately and analyze financial information.
• Communication Skills - Ability to communicate (written/verbal/aural) with a high degree of professionalism.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to professionally defend a position or idea.

SKILLS & ABILITIES

Education: Bachelor degree in Business Administration, Marketing, or closely related field. Equivalent education, experience, and training may be substituted for the degree requirement on a year-for-year basis.

Experience: Four (4) years of progressive sales experience to include selling products/services to mid/major sized business customers. Experience in the following areas may be substituted on a year-for-year basis: Sales Team Management, Profit and Loss Management, Technical Product/Sales Training, and Vendor Relationship Management.

Preferred: One (1) year or more of telecommunications experience.

Computer Skills: Demonstrated proficiency working with the Microsoft Office suite, including Word, Excel, Access, PowerPoint, and Outlook. Salesforce proficiency preferred.

Additional Requirements: Valid driver's license is required.

We hope you'll join us as we change lives through technology.