Job Details

Provides consistent and exceptional service when assisting customers and prospective customers via phone and email from a centralized customer service center. Provides account and bank services information, accepts and processes various transactions, provides technical support for the banks digital services, and transfers inquiries to appropriate bank departments by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Uses telephone and email communication to determine customer needs and takes appropriate action to ensure customers receive timely, accurate, and dependable assistance. Researches more complex customer questions, problems, and/or complaints to resolve issues, and obtains supervisor's assistance when necessary. Collects information from customers by phone, mail, and email, to prepare new and updated deposit acco...Agent, Customer Service, Technical Support, Retail, Customer, Skills