Job Details

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
The Operations Manager leads aviation ground operations to ensure the safe, efficient, and customer-focused execution of daily activities. This role requires aviation industry knowledge and is responsible for supervising Operations Supervisors, Agents, and shift operations while maintaining compliance with regulatory and company standards.

The Operations Manager will serve as the primary liaison with airport authorities, airline partners, federal agencies, and other stakeholders. This role requires strong leadership, decision-making, and the ability to adapt to changing priorities in a fast-paced environment.

Responsibilities
Leads and develops operations team members by providing coaching, performance feedback, and development opportunities
Ensures safe and efficient daily operations, including ramp, passenger services, and dispatch support
Enforces and maintains compliance with TSA, FAA, CBP, OSHA, and company-specific policies and procedures
Oversees daily shift scheduling, staffing, and coordination of operational activities
Communicates with airline partners, airport officials, and other agencies to ensure seamless service delivery
Monitors operational metrics and respond to disruptions or irregular operations
Prepares reports, maintains accurate documentation, and participates in audits or investigations as needed
Fosters a culture of accountability, safety, customer service, and continuous improvement
Supports recruitment, onboarding, and training initiatives for ground operations staff
Represents the company professionally in all external interactions
Performs hands-on operational support during irregular operations or staff shortages

Additional Qualifications/Responsibilities

Qualifications
High School Diploma or GED (required)
Minimum 3 years of experience in aviation ground handling, airline operations, or airport services, with at least 1-2 years of supervisory or management experience
Must pass a 10-year background check, including FBI fingerprinting and security threat assessment
Must pass pre-employment and random drug/alcohol testing in accordance with DOT regulations
May be required to work overtime or adjust schedule during irregular operations or emergency response situations
Working knowledge of aviation industry standards, including ramp operations, load planning, aircraft servicing, and customer handling procedures
Must be 18 years or older
Valid U.S. driver's license
Must be a U.S. citizen or authorized to work in the United States
Ability to obtain and maintain airport security badge and U.S. Customs clearance
Ability to lift up to 60 lbs and work in inclement weather as needed
Fluent in English (reading, writing, and speaking)
Strong interpersonal, communication, and conflict resolution skills
Availability to work flexible hours including nights, weekends, holidays, and overtime
Desired Qualifications:

Associate or Bachelor's degree in Aviation, Business, or related field (preferred)
Aircraft Dispatcher Certification
Experience with airline ticketing, baggage service, and DCS systems
Prior leadership experience in a unionized or regulated aviation environment
Familiarity with airport ramp operations, GSE coordination, aircraft turnarounds, and aviation safety protocols
Aviation operational knowledge
Physical Demands:

Ability to sit, stand, bend, kneel, lift up to 60 pounds, and walk long distances as required
PPE: Hearing protection and safety gear must be used as required
Work Environment: Primarily indoor operations office environment with frequent exposure to outdoor airport conditions (noise, weather, and varying temperatures)