Job Details

Job Details

Job Location
Anchorage, AK

Position Type
Full Time

Salary Range
$25.00 - $35.00 Hourly

Travel Percentage
Negligible

Job Shift
Day

Job Category
Management

Description

SKILLS, KNOWLEDGE AND PERSONAL CHARACTERISTICS:

The following attributes are desirable for job success: experience in managing/leasing multi-family properties, certification in the multi-family (ARM, CAM, NALP, etc.), ability to bookkeeping experience, ability to communicate effectively, safety conscious, ability to asset yourself, preference for detail work, ability to work well under pressure, self-motivation and self-direction, ability to work with/without direct supervision and the ability to become a team leader.

SUMMARY OF FUNCTIONS:

• Responsible for conversion of telephone and walk-in prospects to leases, resulting in maintained and increased occupancy, and the inherent responsibility to effectively communicate to existing residents and establish a successful renewal program.
• Responsibility for weekly/monthly reports to include receiving and posting of rents, with additional responsibility with the coordination of day-to-day activities of the development, in accordance with the standards established by Quantum Residential. Manage the office clerical, filing and record keeping systems. Identify and strive to meet the residents needs.

MAJOR DUTIES AND RESPONSIBILITIES:

Duties may include, but are not limited to:

1. Marketing:
   1. Respond effectively to telephone inquiries to generate prospective resident visits to the property. Maintain a call to show ratio of at least 65%.
   2. Show and demonstrate apartments, utilizing sales skills to demonstrate market ready product and availability to close prospects. Maintain a deposit to show ratio of at least 50%.
   3. Follow-up with prospective residents.
   4. Monitor telephone and walk-in traffic at property via welcome cards and traffic logs.
   5. Walk model tour route and opens models daily to ensure quality presentation.
   6. Obtain lease information and complete lease applications. Conduct required credit and reference checks. Set up and maintain lease files.
   7. Conduct periodic market surveys, as requested.
2. Encourage resident retention by contacting all residents on renewal report that are not currently on lease. Responsible for implementing, designing and maintaining a resident retention program, i.e., newsletter, resident referral program or social activities.
3. Lease Administration:
   1. Responsible for securing at minimum the industry average of the overall closed leases at the property.
   2. Perform move-in inspections with new residents.
   3. Review Welcome packet with new resident in a timely manner.
   4. Maintain legal records/files.
   5. Input daily activity on daily and vacancy reports.
4. Manage resident relations:
   1. Prepare and process resident service requests.
   2. Assist with resident problems and complaints concerning rent payments, service requests, etc.
   3. Assist with preparation of newsletters and promotion flyers.
   4. Assist with the planning of community activities and events.
   5. Responsible for insuring that all personnel respond to resident requests or complaints in a timely, efficient and courteous manner.
5. Accounting policies and procedures:
   1. Operating the property within the financial guidelines, i.e., the budget, established by the Regional Property Manager and Owner.
   2. Collect, record & deposit rental payments, application fees, security deposits, etc.
   3. Maintain account records and journals and make bank deposits.
   4. Help to prepare weekly and monthly reports as required.
   5. Help to prepare legal action for evictions, as necessary.
6. Supervisory responsibilities:
   1. Direct supervision of the office staff and bookkeeping functions including but not limited to processing rent payments, payables, move ins, move outs, lease renewals and final accounting.
   2. Daily physical inspections of the property and direct supervision of the maintenance, service, grounds and custodial personnel.
   3. Responsible for the final interviewing and hiring all property employees under the direction of the Regional Property Manager.
   4. Responsible for insuring that all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies always.
   5. Responsible for insuring a professional appearance and attitude always for yourself and all property employees.
7. Other duties as assigned.

ORGANIZATIONAL RELATIONSHIPS:

Reports directly to the Regional Property Manager. Works with administrative division staff, staff members of other developments, outside vendors and service providers.

OTHER REQUIREMENTS:

Hours of Work: Negotiable

• Salary: Depending on Experience

Amount of Overtime: Limited to needs of property

Qualifications

Physical requirements: Must be able to perform the physical functions of the position, which may include, but are not limited to: ability to walk property, including 4 flights of stairs, to complete physical inspections, deliver resident communications, and show apartments. Be able to effectively communicate with residents, staff, supervisors, vendors, etc. Must be able to lift a minimum of 60 lbs. to facilitate vacuuming, moving office furniture & lifting of supplies as needed.

Experience: Two years of related business.

Education: Two years of college preferred.

Seniority: None required.

Residency:

• Must be willing to live on property if required. Must meet requirements for residency in the community for which they have applied
• Must have a reliable vehicle to perform various management tasks and errands, including daily bank deposits. Must have proof of liability insurance for same.
• Valid Drivers License.