Job Details

Description

Our mission is to Advance Alaska's Wellness by being Community Health's Best Friend. Our core customers are Alaska Community Health Centers. We are a team of highly qualified and effective professionals in an array of community-minded and -focused areas of study who love to help communities improve access to health and healthcare.

We strive to deliver high quality and tailored training and technical assistance to Community Health Centers and other community health providers in policy, workforce development, clinical care, financial sustainability, governance, and quality.

Position Summary

The Health Information Technology Manager is responsible for supporting health centers in their use of health information technology tools and data to deliver high-quality, culturally competent, equitable and comprehensive primary care, with a focus on improvements in clinical quality, patient-centered care, and provider and staff well-being. This includes management of the Health Center Controlled Network (HCCN), which supports 20 participating health centers across Alaska. Additionally, this position will facilitate alignment of health centers around policy and processes that are conducive to successful value-based pay initiatives and activity outcomes for all stakeholders. This position will supervise staff who assess, coach, train and support participating health centers in their use of health information technology and data.

Essential Duties and Responsibilities include the following:

Other duties may be assigned, as necessary.

• Leadership

• Provide servant leadership to program team.

• Oversee the day-to-day duties of direct reports, provide program and project guidance, and delegates work appropriately.

• Manage staff and own workload efficiently towards successful outcomes and completion of APCA's and the department's strategic goals.

• Cultivate a high-performing and skilled team through mentoring, coaching, counseling, and training to continuously improve self and staff expertise, productivity, efficacy, and performance.

• Manage staff development and training opportunities to support growth and professional development within assigned programs.

• Facilitate cohesion and effective collaboration of OPS team members to achieve shared objectives.

• Model and ensure compliance with APCA and funders' guidelines, policies, and procedures

• Program and Grant Development and Management

• Plan, track, implement, and support reporting of assigned grant work plan or project deliverables.

• Establish and prioritize tasks and objectives in order to manage time and resources appropriately.

• Continually assess and respond to health center needs for training and technical assistance in areas related to, but not limited to, health information technology and data analytics to support clinical transformation.

• Assist health centers to optimize care delivery and coach health centers on promising practices and/or evidence-based interventions including but not limited to value based pay and value-based care.

• Lead and manage the collection, validation, analysis, and dissemination of relevant clinical and non-clinical data to internal and external stakeholders to drive improvement and development of technical assistance.

• Provide oversight of the health center data extractions and dashboards produced by APCA staff.

• Provide expert consultation to APCA and CHC staff in the interpretation and use of clinical data for decision-making.

• Stay informed about the latest trends and best practices in training and technical assistance related to health information technology tools and data to deliver high-quality, culturally competent, equitable and comprehensive primary care to continually enhance program content, delivery, and participant experiences.

• Collaborate with APCA leaders, managers, and staff to ensure cross-divisional processes and workflows are efficient, aligned, and executed appropriately.

• Implement methods to assess the effectiveness of OPS programs to include (but not limited to): program and training evaluations, surveys, and process/procedure improvements towards improving grant and program outcomes. Lead training and program evaluations utilizing industry standard and best practice evaluation methods.

• Provide support to the OPS Director and other managers to develop and manage program funding, including grant and program development, budgeting, metrics tracking, while meeting all compliance and deadline requirements, including. compiling and submitting accurate & timely grant reports.

• Plan, execute and monitor projects as stipulated within APCA's grants and contracts, including (but not limited to): developing workflows, managing deliverables, documenting progress, and identifying and resolving obstacles as they arise.

• Procure and manage contracts or subrecipient agreements necessary to implement program or project activities.

• Serve as or designate staff to serve as APCA's HIPAA security officer.

• Partnerships & Relationships

• Manage external partnerships in collaboration with the OPS Director.

• Assist in the design, implementation, and evaluation of the CHC engagement strategy in collaboration with the OPS leadership team.

• Maintain ongoing and effective collaboration and communication relationships with APCA partners, funders, stakeholders, and staff, and subject matter experts to create, update, and continuously improve programs.

• Deliver presentations to community leaders and stakeholders, as a subject matter expert.

• Work collaboratively with APCA managers and leaders to achieve objectives and ensure programming is aligned with grant goals & outcomes, APCA strategy, and health center expectations.

• Plan and organize Data Summit content and other related events, anticipating the needs of Alaska health centers.

• Maintain and facilitate peer learning groups as appropriate.

• Coordinate, develop, and present presentations, resources, and other related content for health centers and other stakeholders.

Qualifications / Knowledge

Required

• Bachelor's Degree in Public Health, Management, Health, Social Services, Human services, or related discipline; year for year experience may be substituted in lieu of education

• 3 years' experience with data, health information, program or grant development, coordination, or management

• Previous experience in clinical management and/or clinical quality improvement

• Experience leading and managing staff

• Experience implementing and training on health information technology platforms

• Proficient capability with Microsoft Office Suite on a Windows platform

• Knowledge of community health programs (such as the HRSA/BPHC Community Health Center Program, FTCA, and 340B) and public health principles

• Excellent research, planning, organizational, and follow-through skills with high attention to detail

• Proficient capability with Microsoft Office Suite on a Windows platform

• Must possess valid Alaska driver's license

• Must have consistent access to insured, reliable private transportation

Preferred

• Master's Degree in Public Health, Management, Health, Social Services, Human services, or related discipline

• 5 years' experience with program or grant development, coordination, and management

• Experience in Alaska healthcare, behavioral health, or human services setting and/or training

Skills and Abilities

• Excellent computer skills and ability to learn new software easily

• Ability to work effectively with a variety of professionals and organizations across social and cultural differences in diverse populations

• Ability to work independently in a collaborative work environment

• Ability to execute discretion, independent judgment, and maintain neutrality and confidentiality

• Excellent written and oral communication skills

• Outcome driven and solution focused.

• Knowledgeable and skilled in clinical quality improvement

• Comprehensive and detailed understanding of underserved populations in Alaska, as well as the needs and opportunities within Alaska's community health centers and communities.

• Ability to effectively and efficiently manage and delegate work appropriately.

• High degree of initiative, planning, organization, and independent judgment.

Supervisory Relationship

• Received

• Works under the direct supervision of the Population Health and Quality Improvement Manager. Performance is assessed through review of work, integration, and cooperation within the Department and APCA, communication with all stakeholders, quality and timeliness of deliverables and associated criteria.

• Exercised

• Supervises the OPS Department assigned staff and assesses performance through review of work, integration, and cooperation within the Department and APCA, communication with all stakeholders, quality and timeliness of deliverables and associated criteria.

Language Skills

Required

• Fluency in written and spoken English required.

• Superior written and oral communication skills.

Travel Required

In-city travel by personal vehicle for meetings, tasks, and errands as needed. In-state and out of state travel required; M&IE provided per APCA policy Mileage is reimbursed per APCA policy.

Hours per Week

This is a full-time position, 40 hours/week. Generally, hours are 8:00 a.m. to 5:00 p.m.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear, and be able to operate a computer, printer, telephone, computer/projector combination, and photocopier.

Work Environment

Duties will generally be performed in an office setting with travel and associated accommodations throughout the local area, the state of Alaska, and the Lower 48 as needed. Must be able to work on-site at APCA location at least part-time.

NOTE: Any description of work is a picture of the major responsibilities of a position at a given point in time. Jobs are dynamic and assignments/priorities may change. The primary purpose of this description is to outline and communicate key tasks and expectations for the position. This description does not imply or create a contractual relationship. Alaska Primary Care Association is an at-will employer.

Alaska Primary Care Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.