Job Details

Salary: $16.77 - $21.45 Hourly

Location : Anchorage, AK

Job Type: Regular

Job Number: 2024-00975

Department: Library

Division: Branch Libraries 4

Opening Date: 11/07/2024

Closing Date: 11/18/2024 5:00 PM Alaska

Job Information

Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Municipal Employee Association (AMEA) Union and is subject to the provisions of the current agreement between the Municipality of Anchorage and the AMEA.

DEPARTMENT: Library
HOURS OF WORK: Tuesday & Wednesday 10:15 AM to 7:15 PM; Thursday, Friday & Saturday 9:15 AM to 6:15 PM
LOCATION: Mountain View Branch; 120 Bragaw Street, Anchorage, AK
Example of Duties

Assist the public with the circulation of materials. Help meet the material needs of patrons through circulation: charging, discharging, and library card registration. Provide technology assistance, quick reference assistance by using our Integrated Library System or the Online Public Access Computers. Assist patrons with the Self Checkout Machines, copiers, our website, databases, and occasionally our Automated Handling System. Provide support to understaffed Library locations and completing special projects. Assist with Library programs both inside and outside the Library. Resolve any questions patron may have in regards to their account such as long overdue/missing materials or accepting fines and fees by using the cash register, card reader, preparing and taking bank deposits. Train and assign tasks to volunteers.
Other duties include emptying book drops, shelving, sorting, answering phones, shipping and routing materials to other locations. This position is also expected to assist with bus pass sales, voter registration, passport applications and other revenue generating opportunities. Receive office supplies. Establish and maintain effective relations with coworkers, the public, and vendors; Treat everyone with honesty, respect, and fairness. Assist in APL's diversity and inclusiveness efforts. Ensure excellent customer service and a positive user experience while being an efficient member of the team. Other duties as assigned.
Minimum Qualifications / Substitutions / Preferences

High school, GED, or the equivalent and one (1) year of customer service and/or library experience.

Passport Acceptance agent certification within six (6) months
Additional Important Information

Preference will be given to returning Seasonal Employees who are eligible for Recall as per AMEA 3.14.8, and to any current Anchorage Municipal Employees Association (AMEA) employees. Recalled and AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-Verify Program. For more information, please go to E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory background check. A background check encompasses criminal history, verifying education, and verifying dates of employment.

If selected for hire, appointment in this position will be conditional based upon satisfactory completion of a national criminal background investigation (AS 12.62.160) and (AS 12.62.400). Accordingly, it will be necessary for the selected applicant to provide certain identification information and be fingerprinted. Fingerprint cards must be dated within 30 days from the date requested. The processing fee of $48.25 plus the cost of being fingerprinted (variable), is the responsibility of the selected applicant and must be accomplished before beginning work.

All required certifications and licenses must remain current for the duration of employment.

Military Service Interview Preference:
Veterans or who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual's command organization and show the name, signature, title and contact information for the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

Application Process:

Once an applicant clicks on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-###-####.

For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at (907) ###-#### during regular business hours of Monday through Friday 8:00 a.m. to 5:00 p. m. Alaska Time.

The MOA is an EO and AA Employer and complies with Title I of the ADA

For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at (907) ###-####.

The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:

Health / Medical Benefits:

• Medical/Dental/Vision/Audio
• Life Insurance
• Dependent Life Insurance
• Short Term Disability
• Long Term Disability
• Flexible Spending Accounts - Health and Dependent Care
• Health Savings Accounts

Retirement:

• State of Alaska Public Employee Retirement System (PERS) Program
• 401(k) and 457 Savings Plans

Employer Paid Benefits:

• Employee Assistance Program
• Paid Leave Plan
• 11 Paid Holidays

For an overview of our medical benefit package go to

01

In order to be considered, applicants must provide accurate and complete education and work history information in its entirety. The referenced information listed on the online application will be used to determine the applicant's qualifications toward meeting the minimum requirements for the position (e.g., if you list that you have 6 years of experience in a certain field, that experience must be easily identifiable on the 'Work Experience' section of your application).
Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar comment on any portion of your application may lead to you being disqualified for the position.

If the experience you reference in the below questions is not clearly included and described in your Work History section, your application will be considered not qualified for this position and you may be removed from consideration.

Do you understand, in order to be considered for this position, accurate and complete education and work history information must be provided?

• Yes
• No

02

Are you a current employee affiliated with the Anchorage Municipal Employees Association (AMEA)?

• Yes
• No

03

Which of the following best describes your level of completed education?

• None / Less than High School
• High School Diploma / GED / Equivalent
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher

04

How many years of experience do you have in a customer service role, which includes working directly with customers to resolve issues?

• 0 years to less than 1 year
• 1 year to less than 2 years
• 2 years to less than 4 years
• 4 years to less than 6 years
• 6 years or more

05

Describe the experience that relates to this position in detail that you referenced for the above question and indicate which position(s) in your application's Work History supports your response. Noting "see resume", "N/A", or a similar comment may result in you being removed from consideration for this position.

Required Question