Job Details

Overview

The Onsite Support Specialist II role provides onsite technical support to a specific C Spire Business customer that has existing service/support agreements. Some advanced technical experience is necessary, but more importantly, this should be an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management. The role will involve desktop and systems administration support.

"Customer Inspired" isn't our slogan - it's our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

* A relentless obsession to be the best in our industry

* A winner mentality determined to outsmart and outdo competitors

* A single-minded commitment to unbeatable customer experiences

* An unapologetic passion for innovation and technology

* An uncompromising drive toward continuous improvement

* A steadfast devotion to doing the right thing the right way

* A deep-seated dedication to accountability and ownership

Responsibilities

* Manage Service Requests, Incidents, and Problems through a ticketing system.

* Help ensure day-to-day operations of IT Infrastructure.

* Answer inbound service calls as necessary.

* Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DN, DFS, Print Server, File Server, Terminal Server, etc.).

* Administer and troubleshoot Citrix Servers.

* Administer and troubleshoot VMware.

* Administer and troubleshoot database technologies/software.

* Perform advanced troubleshooting of WiFi/network.

* Lead periodic technical meetings.

* Provide coaching and feedback to junior staff.

* Any other task or duty as assigned or required.

Qualifications

* REQUIRED

* Candidate should have Associates or higher degree in Computer Science or related field OR an industry standard certification OR equivalent level of experience to parallel industry standard certifications

* Candidate should have some professional experience supporting Windows desktops and/or servers

* 1 year of relevant work experience supporting and troubleshooting networking issues

* Intermediate to advanced level MS Office experience with installation, troubleshooting and training

* Proficient in written and oral communication (English)

* Reliable daily transportation to and from client's work location

* PREFERRED

* 3 or more years of relevant work experience providing customer facing support or support in a Call Center environment

* Excellent Customer Service skills

* Experience working in a medical environment

* Experience working in Electronic Medical Records/Practice Management

* Networking/switching/server hardware

* A+, Network+ Certifications

* Windows 7, Windows 8, Windows 10

* Server 2008, Server 2012, Server 2016

* Active Directory

* Terminal Servers

* Citrix XenApp, Citrix XenDesktop

* Domain printer troubleshooting and maintenance.

* Administer and troubleshoot Citrix Servers.

* Administer and troubleshoot VMware.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen. Must be able to lift 15lbs, have finger/wrist/arm mobility, and finger dexterity. Must be able to work a flexible schedule shared by other department members. Ability to work after hours or on weekends as needed.