Job Details

Job Type

Full-time

Description

Job purpose This position will assist both the sales and operations departments as needed. Employee will answer phones, place orders for customers daily, and fulfills walk-in requests. Employee may also assist in other sales and operational duties as assigned.

Duties and responsibilities

• Provides customer service to wholesale deliveries, and will-call, bush and walk-in customers.
• Courteously receiving customer requests for price quotations, purchase orders, order changes or adjustments and cancellations.
• Performs data entry. 10 key and data input accuracy are a must.
• Evaluates invoices to check for accuracy of order and prices and adjusts as applicable.
• Checks and monitors accounts for past due and over-limit status.
• Monitors out-of-stock items using lost sales function and reports inventory problems.
• Coordinates all paperwork flow between warehouse and office, including invoicing, tracing, and filing.
• Supports warehouse operations manager in verifying accuracy of orders.
• Handles out-going mail, including Fed-Ex, UPS, USPS. Ensures accurate postage and fees are applied.
• Updates order guides, calls customers to check on daily orders, and places courtesy calls to customers.
• Provides administrative support to upper-level management.
• Assists salespersons with communication of customer's needs, administrative tasks, and any special projects.
• Maintains professional relationships with customers and fellow employees.
• Performs other job-related job tasks, work assignments and/or special projects as directed/assigned by Management.

Requirements

Qualifications

• Associates degree preferred, or 3 years plus experience office work or equivalent training or certification required.
• Sales and/or customer service experience is essential.
• Experience with wholesale distribution is a plus.
• Experience with logistics inside and outside of Alaska is a plus.
• Must have excellent interpersonal human relations and teaming skills.
• Must be quick and accurate with figures, attentive to detail, able to multi-task and have good follow through.
• Must be skilled in time management and capable of meeting scheduled deadlines. Strong organizational and communication skills, with attention to detail and ability to prioritize are required.
• Must have excellent phone and PC skills-especially Microsoft Office Suite. Position requires 10-key by touch, plus type 55+ wpm with proficiency and accuracy. Experience with any POS system is a plus.
• The successful candidate will be outgoing and prefer to work in a busy environment.
• Demonstrate customer services skills, ability to relate effectively and tactfully with all levels of the organization.

Salary Description

$20 per hour to start, reg pay increases & bonus