Job Details

Guest Service Agent-Full time

The Lakefront, Anchorage hotel (formerly the Millennium Hotel) is recruiting for full time, Guest Service Agent to join our team. At the Lakefront Anchorage Hotel, we strive to deliver a memorable experience for our guests. Situated on the shores of scenic Lake Spenard, one mile from Anchorage International Airport and four miles from downtown Anchorage, the Lakefront Anchorage Hotel is the perfect starting point to explore the many wonders Alaska has to offer. The Lakefront Anchorage Hotel boasts 248 rooms and three outstanding food and beverage outlets.

The role of the Guest Service Agent is be responsible for performing a variety of guest service activities in an exceptionally friendly, professional and efficient manner. Duties will include registering guests, assigning rooms, settling guest accounts and coordinating with other departments to satisfy guest requests. This position is responsible for creating 100% guest satisfaction by providing efficient and effective guest service by using a clear voice, responding with appropriate action and providing accurate information.

Other duties of the guest service agent include:

• Promotes hotel accommodations, services and area attractions.
• Arranges for services requested by the guest by working with other departments as appropriate.
• Offers guests updated rooms and promotes hotel amenities, food & beverage outlets and services.
• Identifies and records special billing instructions and notifies Accounting.

• Remain calm and attentive, especially during heavy hotel activity and emergencies.
• Makes and confirms reservations, record wake up calls.

• Have patience, tact and diplomacy.

• Provide exceptional customer service.
• Work as a productive team member by contributing positive energy.
• Perform the duties of the position in a safe manner.
• Ability to write routine reports and correspondences.

• Basic skills using Microsoft Office Suite.
• Be professional in all interactions with guests and associates.
• OPERA/PMS Systems experience preferred.
• Effective interpersonal and written communication skills.
• Must be able to communicate in a professional manner and respond with timeliness.
• Ability to work in a fast-paced environment and multi-task effectively.
• Excellent organizational and prioritization skills.
• Ability to perform basic mathematics and cash transactions.
• The employee must regularly lift and/or move up to 25 pounds.
• Prior guest service experience preferred (at least six months).
• High School Diploma required.

• Millennium Hotels is an equal opportunity employer and does not discriminate based on disability, veteran status or any other basis protected under federal, state or local laws.
• Millennium Hotel is a drug free workplace. We conduct pre-employment drug tests and criminal background checks on all applicants after a job offer.
• Millennium Hotels participates in the electronic employment eligibility verification program commonly referred to as E-Verify.

• This job posting is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities and skills required to do this job successfully.