Job Details

Position Overview:

As a Network Operations Center (NOC) technician, you will monitor and support network systems, troubleshoot issues, and collaborate with customers and internal teams to ensure smooth operations. You will be responsible for handling escalations, managing trouble tickets, and working to resolve technical issues efficiently, ensuring optimal network performance.

Key Responsibilities:

- Act as a first responder in the NOC, diagnosing and resolving network issues.

- Monitor network performance and address alerts or faults.

- Document activities and resolutions in the ticketing system.

- Provide technical support for a range of network services.

- Collaborate with internal and external teams to resolve network-related issues.

Required Skills and Experience:

- Bachelor's degree in a relevant field or equivalent work experience.

- Experience with NOC operations and ticketing systems.

- Ability to manage multiple tasks and work varied shifts, including weekends.

- Familiarity with network monitoring tools and basic troubleshooting techniques.

- Understanding of network protocols, equipment, and services.

- Relevant certifications (e.g., CompTIA, Cisco) are a plus.

Additional Responsibilities:

- Ensure service delivery and maintain quality standards for network operations.

Why choose Addison IT?
•Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics
•Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
•Permanent Employment: Many of Addison's job openings lead to potential permanent employment
•Connections: You connect directly with hiring managers from renowned organizations
•Options: You are presented multiple employment options near your home
•Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.