Job Details

**Customer Support/Claims Associate**

**Location(s):** Anchorage, AK, US

**Categories:** Call Center

**Req ID:** 2021-40027

****Job Description****

****About Conduent****

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

****Job Description****

****Candidates Must reside near Anchorage.** This position is remote for the foreseeable future, however employees will be expected to work at the site once we are cleared to return to the office.

**Qualified Candidates** will have some experience in a medical office or claims processing type of position. There is little customer contact in this position, as you will be responsible to primarily processing and reviewing suspended medical claims, logging appeals, and returning calls to providers regarding claims and appeal status. **Our team** is small and independent, however the opportunity to grow your career within the department and Conduent as a whole is yours for the taking. Moving up within the organization is something we pride ourselves on.

**Job Track Description:**

* Performs business support or technical work, using data organizing and coordination skills.

* Performs tasks based on established procedures.

* In some areas, requires vocational training, certifications, licensures, or equivalent experience.

**General Profile**

* Expands skills within an analytical or operational process.

* Maintains appropriate licenses, training, and certifications.

* Applies experience and skills to complete assigned work.

* Works within established procedures and practices.

* Works with a moderate degree of supervision.

**Functional Knowledge**

* Has developed skills in a range of processes, procedures, and systems.

**Business Expertise**

* Integrates teams for the best outcome and achievement of company goals.

**Impact**

* Impacts a team, by example, through the quality service and information provided.

* Follows standardized procedures and practices.

* Receives regular, but moderate supervision and guidance.

**Leadership**

* Has no supervisory responsibilities.

* Manages own workload.

**Problem Solving**

* Ability to problem solve without supervisory approval.

* Evaluates and selects solutions from established operating procedures.

**Interpersonal Skills**

* Exchanges information and ideas effectively.

**Responsibility Statements**

* Captures and validates more complex data.

* Pre-adjudicates documents and corrects data.

* Researches and examines issues and ensures information is available for next steps.

* Conducts extra searches to extract accurate data and inputs the same.

* Completes assignments using multiple source documents to verify data.

* Follows up on pending research documents.

* Returns electronic data forms to the customer for additional information.

* Performs other duties as assigned.

* Complies with all policies and standards.

****Closing****

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the Submit button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .