Job Details

**Front Desk Agent- Cape Fox Lodge**

* Posted 4 weeks ago

* **Listing Opening Date:** February 2, 2022

* **Listing Closing Date:** April 15, 2022

**Cape Fox Corporation**

**Job Excerpt:** Duties Include:

Greet, register, and assign rooms to guests of Lodge

Verify customers' credit and establish how the customer will pay for the accommodation

Keep records of room availability and guests' accounts via computers

Compute bills, collect payments, and make change for guests

Perform simple bookkeeping activities, such as balancing cash accounts

Issue room keys

Review accounts and charges with guests during the check-out process

Post charges, such those for rooms, food, liquor, etc. to ledgers using computers

Transmit and receive messages, using telephones or telephone switchboards

Contact housekeeping or maintenance staff when guests report problems

Make and confirm reservations

Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions

Record guest comments or complaints, referring customers to managers as necessary

Advise housekeeping staff when rooms have been vacated and are ready for cleaning

Arrange tours, taxis, or restaurant reservations for customers

Deposit guests' valuables in hotel safes or safe-deposit boxes

Drive hotel shuttle van to transport guests to and from airport ferry and other transportation facilities

Requirements:

At least 6-months of experience in a similar role

Skills in Microsoft Office including Word, Excel, and Outlook

Experience with additional hotel management or accounting software

Customer oriented, friendly, and energetic

Ability to work under pressure between phone calls, customers at the desk and other surrounding noises

High school diploma or equivalent

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Cape Fox Corporation, its subsidiaries and affiliates provide equal employment opportunities to all persons and prohibit employment decisions on the basis of race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation. Cape Fox Corporation, its subsidiaries and affiliates offer preference to Cape Fox Corporation shareholders, descendants, and other Native Americans pursuant to Public Law 100-241.

Cape Fox Lodge needs a new team member! We are seeking an enthusiastic and professional Front Desk Agent. Someone who enjoys taking care of guests and handling the required back-office tasks will find this position to be a good fit. The Front Desk Agent is responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. This role requires accuracy with daily accounting procedures.

**Job Submission Instructions:** Contact Name:** Adriana Oliva To apply for this job **email your details to** ...@capefoxlodge.com