Job Details

** Customer Service Representative**

**Job Category****:** Logistics **Requisition Number****:** CUSTO001754 Showing 1 location **Job Details**

**Description**

****Carlile: Serving Alaska for 40 Years****

Carlile is a trucking and logistics company thats proudly Alaskan. Headquartered in Anchorage, we seek people who share our values and take pride in being professional. We value safety, reliability, dedication to our organization, and industry-leading innovation. We look for pride, integrity, grit, and approachability. If youre looking for a long-term career on the road or in the office this is a unique place to build one.

Carliles training and career advancement programs turn beginning drivers and mechanics into elite professionals able to provide lifesaving supplies to customers living in some of the harshest conditions on Earth. Our Veteran Mentorship Program shows our deep respect for current and former members of the United States Armed Forces drivers and mechanics as well as professional support staff are all invited to apply to become part of another proud tradition: serving Alaska.

Carlile prohibits discrimination due to race; gender, gender identity, or gender expression; sexual orientation; geographic background; national origin; culture; age; disability; veteran status; economic status; marital status; religious beliefs; or genetics.

**Winner of the NBRI Circle of Excellence Award! "This award recognizes organizations that place a high value on employee experience and customer experience. These organizations demonstrate their dedication by conducting best in class survey research with NBRI and taking action based upon the results.**

****ESSENTIAL DUTIES****

* Operate safely and compliance with all established HSSE policies and procedures

* Develop strong relationships with customers, answer questions while researching and resolving issues

* Track and trace cargo and provide necessary information to customers

* Inform customers of applicable policies, requirements, schedule updates and regulations related to shipment

* Edit contact information in database, create, run and audit various reports for internal and external customers

* Build positive, collaborative relationships with internal employees and departments

* Perform accurate and efficient data entry/keyboarding/typing skills

* Assist with administrative duties relating to customer service

* Report on service issues and such as delayed or missing freight

* Create and update standard operating procedures

* Works with cross-functional team members to provide quotes and billing corrections/inquiries in a timely manner

* Other duties as assigned

****QUALIFICATIONS (Education, Experience and Certifications)****

* Associates Degree in Logistics, Supply Chain Management, or a related field is preferred

* High School Diploma, or equivalent is required

* Two to three years experience in transportation industry customer service required

** **KNOWLEDGE, SKILLS AND ABILITIES****

* Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time or communicates alternate plans

* Excellent written, verbal and listening communication skills

* Strong customer service with a high level of attention detail and accuracy

* Proficient in MS Office applications, including MS Word, Outlook, and Excel

* Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities

* Possess excellent communication skills, verbal, written, and listening skills

* Must have excellent time management skills

* Excellent organizational skills, including the ability to work with other departments and organizations and handle multiple projects concurrently

* Working knowledge of mathematical applications

* Must have knowledge of internet and search sites

****WORKING ENVIRONMENT****

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and other office related devices. The job is performed under minimal temperature variations and in a generally hazard free environment.

****REASONABLE ACCOMODATIONS****

Carlile will make a reasonable accommodation(s) wherever necessary for all employees or applicants with disabilities, provided the individual is otherwise qualified to safely perform the essential duties and assignments connected with the job and provided that any accommodations made do not impose an undue hardship on Carlile.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)