Job Details

**Front Desk Agent (Part-Time) (H)**

International Inn, Inc. Anchorage, Alaska Minimum Experience **Entry-level** Coast Inn at Lake Hood is hiring for the position of Front Desk Agent . This is a regular, part-time position, and is located in Anchorage, AK . This position reports to the Front Desk Manager, must be available for all shifts, and may cross-train in Night Auditor duties as needed.

JOB SUMMARY:

This position checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers hotel registration information and calculating guests room payments and other additional costs made during their stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Greet and welcome guests

* Assign guest rooms and issue room keys

* Check guests in and out of rooms

* Update and maintain accuracy of data in hotel operating system

* Manage cash drawer and handle cash, checks and credit card payments

* Make and confirm reservations via telephone and in person

* Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, activities, etc.

* Arrange transportation

* Answer and route incoming calls on phone system

* Lifting and carrying items to rooms and luggage upstairs

* Collect and distribute messages for guests

* Communicate with other hotel departments and shifts as need to meet guests needs and maintain smooth operation of hotel functions

* Balance revenue at the end of the shift

* Secure guests valuables in the hotel safe

* All other duties as assigned

REQUIREMENTS:

* 6 months previous customer service experience required (hotel/hospitality specific preferred)

* Previous computer experience preferred

* Previous cash handling experience, to include balancing cash drawer preferred

* Knowledge of principles and processes for providing customer service, to include assessing needs, meeting quality standards, and evaluating customer satisfaction

* Knowledge of administrative and clerical procedures and systems such as data entry, managing documents and records, and other office procedures and technology

* Strong conversational English language skills; ability to speak clearly and understand what is being said by others

* Strong written and oral communication skills, to include effectively conveying information to others, and giving full attention to what other people are saying and taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

* Able to perform physical activities that require considerable use of arms, legs, and moving the whole body, to include, but not limited to, sitting, walking, bending, squatting, stooping, twisting, kneeling, reaching, pushing, pulling, lifting, carrying, standing for long periods of time, and climbing and descending stairs; to operate office equipment requiring repetitive hand movement and fine coordination including use of computer keyboard; to verbally communicate to exchange information; to see and hear within a reasonable range for an office/hotel environment with or without correction.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

* Service Orientation actively looking for ways to help people

* Concern for Others being sensitive to others needs and feelings, and being understanding and helpful

* Tolerance accepting criticism, and dealing calmly and effectively with high stress situations

* Dependability being reliable, responsible, and dependable, and fulfilling obligations

* Cooperation being pleasant with others and displaying a good-natured, cooperative attitude

* Attention to Detail being careful about detail and thorough in completing tasks

* Integrity being honest and ethical

* Confidentiality maintaining strict privacy of information, documents, etc.

NOTES:

This job description in no way states or implies that these are the only duties to be performed by this employee. This employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. The statements herein intended to describe the general nature and level of work being performed by the employee in this position. These statements are not to be construed as an exhaustive list of responsibilities, duties, and skills required of a person in this position. Furthermore, these statements do not establish a contract for employment and are subject to change at the discretion of Tanadgusix Corporation (TDX) and its subsidiaries.

Equal Opportunity Employer/Shareholder Preference

Coast Inn at Lake Hood, LLC (Coast) is a subsidiary of TDX and is an Equal Employment Opportunity and Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran protected status or any other characteristic protected by applicable law. Native Preference applies pursuant to P.L. 93-638, and Coast grants employment preference to shareholders of Tanadgusix Corporation and their spouses and descendants to the extent allowed by law. Prior to employment, successful completion of a background investigation may be required.

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Location Anchorage, Alaska Minimum Experience Entry-level